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Refund and Returns Policy

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Some types of goods are exempt from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care products

To complete a return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only a partial refund is given:

Any item not in its original condition, damaged or missing for reasons not due to our error.
Any item returned more than 30 days after delivery

Return

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund is approved or denied.

If you are approved, your refund will be processed and credit will be automatically applied to your credit card or original payment method within a certain number of days.

Late or missing returns

If you haven’t received your refund yet, please check your bank account again first.

Then contact your credit card company, it may take some time before your refund is officially sent.

Next, contact your bank. It often takes some processing time before a refund is sent.

If you’ve done all of this and still haven’t received your refund, please contact us at {email address}.

Selling Items

Only regular priced items can be returned. Sale items are non-refundable.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at {email address} and ship your item to: {physical address}.

 

Present

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the amount of your return. Upon receipt of the returned item, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or the gift giver sent the order to themselves to give to you later, we will send a refund to the gift giver and they will know of your return.

Shipping is non-refundable

To return your product, you must mail it to: ETOLARS SIA, Jūrkalnes iela 1, Rīga, LV-1046.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged item to be delivered to you may vary.

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need help?

Contact us at orders@planetayurveda.lv for questions related to refunds and returns.

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